Privacy and your data rights
Here you can find information on how Portmoak Community Woodland Group handles your personal information.
We only collect information we need. We use this to:
- make site improvements;
- respond to your queries;
- send newsletters you've subscribed to; and
- improve our service.
Only limited members of our Steering Group can view this data.
We collect different types of information for different reasons. This includes:
We use Google Analytics, a third-party service, to understand how you use our website. We do this using cookies and page tagging. No one is identified using the information we gather, and we hold onto it for 38 months. We don't share this infomation with anyone.
Videos and Social Media Plugins
Our website displays some videos and social media tools that are managed by companies like YouTube, Twitter and Facebook. These platforms capture certain data about how they are used. As we don’t manage those platforms ourselves, your use is subject to their own privacy policies. These providers make certain data available to us, so that we understand how you use them on our website, but we don’t share that information with anyone outside of Portmoak Community Woodland Group.
Queries and feedback
If you contact us with a query or feedback, via email, social media or via our website contact form, we collect your email address and other personal information contained in the message. We might pass this on to other authorised people within the group so we can help you.
We use MailChimp, a third-party service, to send email newsletters you've signed up to receive. We collect your name, email address and subscription preferences, and which emails you open. This helps us to improve the newsletter content and format. You can choose to unsubscribe at any time by clicking the 'unsubscribe' link in the newsletter.
When you unsubscribe, it’s important that we retain your data to be sure we have a record of your subscription changes. It’s also important that we don’t delete your data without your consent. If you would like us to delete your data, you can ask us to.
You can access information we hold about you through a Subject Access Request (SAR).
If you think our data is incorrect, you can ask us to update it. You have the right to ask for any personal information we hold to be deleted.
Sometimes we cannot comply with your request. Some rights can only be applied in certain circumstances. Find out more about your rights on the Information Commissioner's site.
Contact us by email:
If you're not happy with how we've handled your information rights request, you have the right to complain. You can make your concern known to the Information Commissioner's Office (ICO). You can find more information on your rights on the ICO website.
We are committed to providing high-quality services. We value complaints and use information from them to help us improve. If something goes wrong or you are dissatisfied with our services, please tell us by email:
Please provide the following information:
- your full name and contact details;
- as much as you can about the complaint;
- what has gone wrong; and
- how you want us to resolve the matter.
Following making a complaint, your correspondence will be acknowledged and a response provided to you in line with our complaints procedure.